Complaints

It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about out service  please contact us:

Register a complaint online

In writing
Entire Cover, Trafalgar House, 110 Manchester Road, Altrincham, Cheshire, WA14 1NU.

By phone
Telephone number 0330 343 8724.

If we are unable to resolve your complaint satisfactorily, you may refer the matter to the Financial Ombudsman Service (FOS).

Further information is available by calling the FOS on 0800 023 4567 or at financial-ombudsman.org.uk

Alternatively you can log your complaint via the Online Dispute Resolution Portal

Thank you.

Contact Us

Existing Customers

0330 343 8724

Opening Times:

9.00am - 6.00pm Monday to Friday

9.00am - 1.00pm - Saturday

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